Reporting to the Director of Integrated Behavioral Health (IBH) and/or their designee, the Program Manager for Ryan White Supportive Services will be responsible maintaining a strong presence in the community and will collaborate with all departments within Total Health Care to meet or exceed professionally recognized HRSA/ HAB performance measures. The Manager will be responsible for supervising the supervisors of each program area.
Contacts and interactions vary and may involve multiple constituencies such as direct interaction with THC’s executive management, community organizers, the general public, THC’s patients, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.
Example of Essential Job Functions
Develop strategic initiatives and monitor progress towards meeting program goals.
Develop and implement systems, policies, and procedures for the identification, collection and analysis of performance measurement data.
Execute an integrated model of care across all systems in coordination with IBH, Medical Affairs, Clinical Operations, Dental and Pharmacy Managers.
Conceptualize, manage logistics, and evaluate special events to increase Total Health Care’s Ryan White Services visibility.
Directly manage multidisciplinary program staff.
Train and supervise staff in the model of service and all grant deliverables.
Coordinate and attend panel discussions and stakeholder meetings that create a forum for the Total Health Care’s Ryan White services to discuss optimization of current HIV services and identify gaps in service delivery.
Ensure program deliverables are met and there is no duplication of efforts.
Act and lead as a community coach and HIV educator to facilitate access to health services and self-management of disease.
Work closely with managers and directors of Infectious Disease, Primary Care, Behavioral Health, and Case Management with the overall goal of educating and implementing an integrated model of care for patients receiving services who have an infectious disease.
Enable the community to identify HIV prevention and treatment resources while influencing and promoting health behavior change.
Establishing/revising policies, procedures, strategies and goals for program areas.
Work to increase access to services, ensure compliance and improve quality, efficiency, cost-effectiveness and integration of services.
Participate in strategic planning and grant writing.
Aid in preparation of budgets.
Complete other duties as assigned.
Minimum Education, Training and Experience Required
Graduate degree in a health-related field is preferred. Knowledge of Ryan White Services is required. Management experience of a team of 10+ is required. Health care setting experience is preferred.
Have experience in program development, management, financial management and data reporting. Advanced experience with Microsoft software, to include spreadsheets and databases. Must be organized, have demonstrated supervisory responsibilities and able to work independently while working within a Matrix supervision model.
Required Knowledge, Skills and Abilities Knowledge of FQHC operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate THC’s vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to: ensure and advocate for quality healthcare and services; and, lead and manage a diverse staff.
Licenses and Certifications
None Required; LCSW-C Social Worker Preferred.
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
Ability to effectively use and operate various items of office related equipment, such as, but not limited to: personal computer, calculator, copier, and fax machine.
Ability to lift, carry, push or pull heavy objects in excess of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed in an office setting or a variety of environments and conditions including offices, mechanical rooms, confined spaces, and other circumstances that include increased physical risk and exposure to adverse environmental conditions.
Designation as Essential Personnel
Internal Number: 130
About Total Health Care
Our Mission: Total Health Care, Inc. is dedicated to providing Accessible, Affordable Healthcare with Dignity, Respect, and Compassion.Our Vision: The mission of THC is to improve the health and quality of life for all. THC seeks to improve the health status of the greater Baltimore communities through health education, outreach, and preventive health programs that change lifestyles and at-risk behaviors ' regardless of ability to pay. THC's vision is to be the premier community-responsive health care organization in Maryland. This vision is underscored by its commitment to service delivery excellence, prioritization of customer satisfaction, emphasis on prevention and wellness care, involvement in community capacity building, the cultural ability to serve a diverse and high-risk, vulnerable population.In 2014 we saw 38,000 unique patients and combined proudly served; over 150,000 visits for the following services:•Primary care•Assistance in filling out applications for housing•Referrals for dental and specialty care•Pharmacy and medical assistance•Substance abuse treatment•Vision services•Employment assistance•Health screenings•Medication monitoring•Community health care outreach